REPUTATION REPORT Property Management Industry 2023What Is the Value of a Good Reputation? 3 Learning From the Elite 4 01 Where Are Renters Learning about Apartments? 5 02 What Are Renters Saying about Their Property Managers? 8 How the Top 25 Brands Rank by Reputation Score 12 03 Contents Reputation | 2 2023 Property Management Reputation ReportWe all know that consumers today, in just about any industry, are searching and finding products and services online. The property management space is no different. Renters are searching for options like any other consumer and looking at factors such as pricing, location, amenities, and, of course, customer reviews. No matter what amenities a property management firm offers, its reputation is only as good as the ratings a

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