The July 2022 Aite-Novarica report Third-Party Medical Bill Collections: Time to Speed Up Automation by Inci Kaya analyzes trends, challenges, and practices in medical debt recovery. It examines industry shifts, liquidation rates, communication channels, and payment methods, highlighting the growing role of automation and self-service tools to improve efficiency. The report reviews organizational challenges, such as adapting to post-pandemic operations and maintaining right-party contact rates, and outlines expected spending changes. It emphasizes that enhanced automation can streamline processes, reduce costs, and improve collection outcomes in a competitive environment.

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