The April 2024 report highlights challenges facing the U.S. third-party collections industry, where cost control, macroeconomic uncertainty, and evolving consumer communication preferences dominate concerns. Technology investments—driven largely by compliance needs—are rising, with many firms also seeking market leadership. Larger firms are more optimistic about growth, while smaller ones face declining account volumes. Diversification is seen as essential, with many exploring new debt types, regions, or even fintech lending. Success will depend on operational efficiency, effective communication, and leveraging technology to adapt and remain competitive in a shifting market.

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