The September 2022 Aite-Novarica report Business and Technology Trends, 2022: Personal Lines by Martina Conlon, Deb Zawisza, and Steven Kaye analyzes market conditions, insurer capabilities, and technology priorities in the personal lines insurance sector. It highlights distribution shifts, increased fraud, greater use of third-party data, and accelerating digitalization, including mobile and telematics adoption. The report examines developments in product, marketing, underwriting, customer engagement, billing, claims, and operations, emphasizing digital, data, and core systems. It concludes with top technology priorities such as enhanced agent and customer access, analytics, AI, and modernized core platforms.

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