The February 2022 Aite-Novarica Group report on Collections Insights 2022 analyzes how debt collection firms are transforming to differentiate in a stabilizing industry. It reviews market trends, macroeconomic conditions, and shifts in consumer credit, along with operational strategies such as remote work adoption, enhanced communication methods, and self-service capabilities. The study examines technology adoption, payment options, and performance metrics like liquidation and dispute rates. It also addresses human resource, business strategy, and compliance challenges, emphasizing innovation and adaptability as key to maintaining efficiency and competitiveness in debt collection.

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