The May 2024 report examines U.S. bill pay trends and the growing role of text messaging in improving payment timeliness and customer experience. Americans made 16.8 billion bill payments last year, 60% as one-time payments, leaving many at risk of lateness—over half reported making late payments. Text reminders, often with payment links, are proving effective, with two-thirds finding them the fastest payment method and strong interest in pay-in-text, especially among Gen Z and millennials. Beyond payments, text can deliver flexible repayment options and enhance communication, though billers must follow best practices to address opt-outs and compliance.

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