The May 2024 report analyzes U.S. healthcare providers’ digital payment adoption, noting rising use of ACH, PayPal, and Zelle as providers integrate these into workflows. Real-time payments remain limited at 13% usage, though 35% are considering adoption, typically looking to primary financial institutions first. Dissatisfaction with banks is growing, driven by gaps in digital capabilities and automation. Nearly half of providers use fintechs, mainly for faster payments access, with 67% citing this as the reason. For financial institutions, enhancing faster payments, digital experiences, and mobile/online capabilities is key to retaining provider relationships.

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