Y ou’re doing everything right. Y ou’ve got great network coverage and reliability. Y ou offer competitive rates and attractive service bundles. Y ou provide affordable family plans and easy upgrades to the hottest new devices. However, if your billing experience is less than optimal, you’re still at risk of disappointing and possibly even losing your subscribers. Bills that are confusing or higher than expected do more than damage the customer experience. They increase the cost of service, reduce call center productivity, delay payments and damage your brand. Insulate your subscribers against bill shock. It’s time for a more customer-friendly, proactive approach. Innovative digital technologies like Interactive Personalized Video, digital self-service and chatbots are helping Co

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