Medallia’s virtual care infographic shows that patient satisfaction with telehealth rivals in-person visits, with 58% rating telehealth care a 9 or 10. Preferences vary by age—young adults are most likely to prefer virtual care despite reporting lower satisfaction, citing convenience over deeper connection. Medallia recommends enhancing telehealth by improving communication, enabling face-to-face video interaction, gathering real-time feedback, and identifying suitable care types for virtual delivery. These strategies ensure providers meet rising expectations and capitalize on the continued demand for telehealth beyond the pandemic.

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