Executive Summary The 2021 Telehealth Benchmark Survey revealed clear and important changes in provider attitudes about virtual care and their plans for its future use. Perhaps the most significant change is that most providers now view telehealth as a requirement for serving patients, rather than as a differentiator for attracting them. That development happened very quickly, and is an acknowledgement that virtual care has become a mainstream service that hospitals and health systems are expected to provide. The implications are that future telehealth services must provide an excellent patient experience (and clinician experience), and providers will need to find new ways to innovate in remote care.

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