Executive Summary The COVID-19 pandemic greatly accelerated telehealth use, which was already undergoing sustained growth in adoption and utilization – for instance, 92% of hospitals and health systems had telehealth programs in place or near-term implementation plans at the start of 2020, and most were expanding their services. That put telehealth adoption and utilization on pace to reach all-time highs in 2020 even without the COVID-19 pandemic, which presumably accelerated telehealth’s acceptance by years.

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