The July 2024 report highlights the growing push to digitize insurance claim disbursements as customer expectations shift toward smartphone-like convenience. Despite this, most claims are still paid by paper checks. Digital payments are expanding, offering operational benefits, yet multiparty disbursements remain a challenge due to dependency on accurate email addresses, slowing processing times. The payments market is crowded with banks, generic gateways, and insurance-specific solutions, but carriers must simplify complexity into seamless, user-friendly processes to enhance customer satisfaction and deliver on brand promise.

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