Outbound Sales

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A major U.S.-based energy provider outsourced its outbound sales calls to ContactPoint 360, facing challenges like compliance issues, low sales per hour, and high sales rejections at utilities. ContactPoint 360 implemented speech analytics and voice AI to monitor 100% of calls, significantly improving sales outcomes. Within three months, the energy provider saw a 17.3% increase in sales per hour, a 31% reduction in utility rejections, and a 12% decrease in agent attrition, showcasing the effectiveness of advanced analytics in outbound sales.

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