The April 2025 report highlights how financial services and insurance firms are embracing observability to manage digital transformation, regulatory pressure, and customer experience demands. With high outage costs and complex tech stacks, 79% use observability weekly and 62% report improved resolution times. Yet, challenges remain—only 26% have full-stack observability, with siloed data and tool sprawl being major barriers. Spending is high, with a $2.5M median annual investment yielding $10.15M in value. Future goals include tool consolidation, training, and deeper telemetry integration to enhance resilience, efficiency, and business impact.

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