New Relic’s June 2024 report on the energy and utilities sector reveals the highest outage frequency and costs across all industries, with 40% experiencing weekly high-impact outages and a median annual cost of $34.31M. Observability adoption significantly improves MTTR and operational efficiency, with 78% reporting positive impact. Key drivers include security, IoT, and customer experience demands. Although most firms use multiple tools, 36% plan consolidation within a year. The sector reports a 3x ROI on observability investments, and by 2026, nearly all plan to deploy core capabilities like AIOps, MLOps, and serverless monitoring.

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