ResultsCX has played a pivotal role in redefining Retail Customer Experience (CX) outsourcing in 2025 by helping retailers embrace the growing momentum of CXM adoption. As retail bucks traditional outsourcing trends, ResultsCX supports smart retailers in leveraging advanced technology, including omnichannel strategies, social care, and personalization. Their expertise integrates Agentic AI and generative AI solutions, closing gaps between customer expectations and service delivery, driving innovation, and enabling retailers to stay competitive in a rapidly evolving market.

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