ResultsCX helped a global tire manufacturer transform its CX by crafting a comprehensive technology roadmap for its US retail network of over 2,000 locations. By evaluating and implementing digital solutions—including telephony, CRM, chatbots, AI, and mobility—ResultsCX enabled the client to modernize CX operations and handle 36 million annual calls more efficiently. This strategic guidance empowered the manufacturer to drive innovation, enhance customer engagement, and remain competitive in a rapidly evolving retail landscape.

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