ResultsCX, through its Aucera division, helped a leading energy provider accelerate CX modernization by guiding the selection and rapid implementation of a new CCaaS platform within 90 days. ResultsCX provided expert consulting to establish robust vendor criteria and contractual protections, ensuring a smooth onboarding process. This partnership transformed vendor management and enabled a more agile, efficient contact center operation, enhancing customer communication and overall service delivery in a critical industry.

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