The July 2022 Aite-Novarica report Onboarding at Commercial Banks: The Untamed Blight Threatening Banks’ Business by David O’Connell and Paul Kizirian examines the state of commercial bank onboarding, revealing underfunding, lack of ownership, and insufficient resources. It highlights how poor onboarding undermines client relationships and growth, despite bankers recognizing its importance. The report analyzes funding priorities, resource gaps, and potential vendor roles in improving processes. It emphasizes that effective onboarding can enhance customer experience, speed service delivery, and strengthen competitive positioning in the commercial banking sector.

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