MuleSoft’s 2022 IT Leaders Pulse Report reveals how 1,000 global IT leaders are navigating talent shortages, economic pressure, and rising complexity. Leaders are prioritizing automation, integration, and low/no-code tools to close skill gaps and boost efficiency. Fusion teams are driving better collaboration between IT and business units, while employee wellbeing and upskilling are key investment areas. However, integration challenges and outdated processes still hinder innovation and customer experience. Most leaders now favor upgrading existing tech over replacing it, and 98% say integration influences purchase decisions.

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