Public sector IT leaders are under pressure to deliver seamless digital services amid talent shortages, aging systems, and growing security needs. Most (84%) cite complexity from best-of-breed tools, while 91% say legacy processes hinder productivity and innovation. To adapt, leaders are prioritizing low-code tools, automation, and fusion teams to bridge IT-business gaps. Integration and security drive tech investments, but 63% report governance controls degrade experience. With 98% saying integration influences purchasing, strategies now center on agility, reuse, and upskilling to meet mission demands and constituent expectations.

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