Financial services IT leaders are under pressure to meet rising customer expectations and regulatory demands amid talent shortages and system complexity. With 93% citing process inefficiencies and 81% facing IT complexity, leaders are investing in low-code tools, automation, and fusion teams to improve agility and experience. Integration is a major factor in tech purchases for 98%, yet projects remain costly and slow. While most aim to modernize rather than replace systems, security remains a top priority. Success now hinges on aligning IT and business, improving processes, and closing skill gaps to drive innovation and resilience.

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