This report reveals how professional services organizations (PSOs) are navigating AI-driven transformation. While 71% of leaders expect AI to be transformative, only 20% have digitized most operations, and nearly half of CEOs feel unprepared. “AI Pioneers” stand out by enabling data access, boosting productivity, and fostering inclusive cultures. Despite high digital maturity, PSOs express caution due to data quality and regulatory concerns. Best practices include improving data access, augmenting human roles, investing in reskilling, and promoting innovation. Success hinges on responsible, human-centric AI adoption and strong digital foundations.

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