IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING Tomorrow-Ready ITSM An ENTERPRISE MANAGEMENT ASSOCIATES ® (EMATM) White Paper Prepared for ServiceNow By Valerie O’Connell May 2020Table of Contents ©2020 Enterprise Management Associates, Inc. All Rights Reserved. | www.enterprisemanagement.com Tomorrow-Ready ITSM ITSM that’s ready when tomorrow happens today ...........................................................................................1 From competitive advantage to competitive table stakes .............................................................................1 Three strategic considerations for tomorrow-ready ITSM ...........................................................................2 Ongoing transformation and innovation ...........................

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