The *Essential Skills Playbook: Professional Services* outlines the sector's need for digital transformation and a robust talent strategy. Driven by COVID-19, professional services firms have embraced digital-first approaches, emphasizing the importance of tech skills in areas like SaaS, cloud computing, AI, and cybersecurity. Key insights include fostering digital disruption from within, integrating technology to complement human expertise, and waging a "war for talent" to fill critical skill gaps. Upskilling current employees and developing tech-oriented, data-literate talent are vital to innovation, as firms must adapt continuously to remain competitive and relevant.

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