The April 2023 report explains that SoftPOS, the next phase in POS evolution, enables merchants to accept payments directly on NFC-enabled devices without extra hardware, expanding card acceptance to small merchants and enhancing enterprise retail with features like queue-busting and backup terminals. While global adoption is growing, large-scale deployments remain limited, with the U.S. lagging in contactless use despite high NFC terminal penetration. Certification complexity under the PCI MPOC standard poses short-term growth barriers, though long-term opportunities are strong for providers and merchants.

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