Report

EX Elevance Report 2025 The Search for Relevance: Can AI Connect Employees to What Matters?

EX Elevance Report 2025 The Search for Relevance: Can AI Connect Employees to What Matters?

Pages 10 Pages

The 2025 Employee Experience Relevance Report reveals that fragmented tools, ineffective search, and unreliable generative AI are fueling burnout and inefficiency, with 47% citing information spread across multiple apps as their biggest hurdle. Employees spend about three hours daily searching for information, while 42% of what they find is irrelevant. Nearly half have experienced AI hallucinations, with 22% encountering them at work. Trust in AI remains fragile, driving more fact-checking and highlighting the need for enterprise-grounded retrieval. The report concludes that unified, AI-powered search and contextually grounded generative answers are critical to reducing effort, improving productivity, and protecting competitiveness.

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