The August 2024 report shows life, annuity, and benefits insurers are actively piloting emerging technologies, with large language models leading adoption. Most pilots use commercially available LLMs, though some insurers are training them on enterprise data. Pilot rates have risen since 2023, especially for established tools like zero-trust network access and low-code/no-code platforms. Cloud migration remains steady, with growing deployment of cloud-native computing, cloud data platforms, and streaming data. These innovations aim to improve efficiency, risk management, and operational effectiveness across the insurance value chain.

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