The August 2023 report highlights that insurance payment gateways are evolving beyond ACH and cards to include digital wallets like Apple Pay and Google Pay, with self-service adoption highest in personal lines. Carriers are exploring credit card fee recovery and integrating payment capabilities into core systems via vendors such as Guidewire, Insurity, and Duck Creek. While digital claims disbursements are growing, checks still dominate, with speed and customer satisfaction cited as major gaps. Multiparty claim payments remain a digital challenge, requiring innovation to reduce reliance on email-based processes.

Join for free to read