Defined contribution retirement plans face growing pressures from regulation, fraud, and competition from digital record-keepers. Some carriers are exiting the space due to high tech investment demands, while others are prioritizing onboarding, customer engagement, and financial wellness tools. Enhanced portals, analytics, and communications are critical to improving participant experience. Regulatory shifts are encouraging new plan designs, such as pooled employer plans and emergency savings features. Cybersecurity threats are rising, requiring coordinated defenses from all stakeholders involved in plan management.

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