The 2022 Workers’ Compensation market is adapting to economic shifts, regulatory changes, and evolving workplace health trends. Insurers are investing in pay-as-you-go solutions, telehealth, AI, and machine learning to improve claims, underwriting, and customer engagement. The COVID-19 pandemic accelerated digital adoption, while economic pressures influenced premium volumes and claims costs. Insurtech firms and tech-enabled MGAs are reshaping competition. Top technology priorities include advanced analytics, AI integration, and modernized policy and claims administration systems, alongside enhanced digital access for agents, insureds, and injured employees.

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