The July 2022 Aite-Novarica report Business and Technology Trends 2022: Commercial Lines by Carey Geaglone, Martina Conlon, and Steven Kaye analyzes market dynamics, insurer capabilities, and technology priorities in the commercial lines sector. It examines the impacts of COVID-19, inflation, supply chain issues, climate change, and increasing adoption of AI and RPA. The report reviews developments across product, marketing, distribution, underwriting, customer engagement, billing, claims, and operations. It highlights top technology priorities, including business intelligence, policy administration, claims systems, and enhancing agent and customer access.

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