This report shows how Americans are increasingly using ChatGPT as an ally in navigating the U.S. healthcare system, with more than 5% of all global ChatGPT messages focused on health and over 40 million people seeking healthcare help daily. Users rely on AI to understand insurance, manage claims, prepare for medical visits, and self-advocate—especially in underserved rural areas and outside normal clinic hours. Healthcare professionals are also rapidly adopting AI to reduce administrative burden, improve documentation, and enhance care delivery. The report highlights how AI is helping close access gaps, support overextended providers, and accelerate medical innovation, while calling for updated policy, infrastructure, and workforce strategies to safely scale AI’s role in improving healthcare outcomes.

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