The 2024 Annual IT Solution Provider Industry Profitability Report analyzes financial performance across various IT solution provider business models. It discusses the impact of hyperautomation/AI, customer satisfaction, and vendor programs on profitability. Key insights include the correlation between management skill and performance, highlighting how best-in-class (BIC) companies consistently outperform others. The report covers revenue growth, EBITDA performance, and M&A market trends. It also provides a regional breakdown of profitability and offers strategies for MSPs to improve financial outcomes and optimize growth.

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