The 2023 Top 100 Omnichannel Retailers report ranks leading retailers based on their omnichannel capabilities, focusing on seamless cross-channel experiences. Criteria include services like buy online, pick up in-store (BOPIS), curbside pickup, shared carts across platforms, and cross-channel loyalty programs. Destination XL ranked first, with The Home Depot and brands like H&M and Nordstrom following closely. Key trends show a decline in curbside pickup services and an emphasis on loyalty programs to drive retention. Retailers are increasingly focusing on personalized, data-driven customer journeys.

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