By the end of 2024, 72% of companies will have adopted integrated, cloud-based unified communications (UC) and contact center (CC) platforms from the same provider, with growth expected to continue in 2025 as 18% more companies plan or evaluate such implementations. According to Metrigy, 69% of companies find platform integration highly valuable, driving improved business metrics. Zoom’s UC + CC solutions, enhanced by AI capabilities and seamless integration, empower organizations to streamline workflows, boost agent productivity, and deliver superior customer experiences, positioning them competitively in the evolving communications landscape.

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