Case Study
Cin7 streamlines UC and CC capabilities with 8x8
Title Subtitle For more information, call 1 866 879 8647 (US), 1800 854 171 (AU), 0800 453 200 (NZ), or visit 8x8.com. Industry: IT Headquarters: Auckland, New Zealand Website: Cin7.com 8x8 Product: 8x8 Work and Contact Centre Primary Reason Chose 8x8: • Readily scalable platform that can meet both current and future demands • Ease of management • Flexibility of being cloud based • Tight integration with Salesforce • Complete Unified Communications and Contact Centre capabilities ‘out of the box’ • Detailed reporting • Easy call recording and archiving Highlight Metrics: • Operations costs heavily reduced per month by eliminating a DataCentre. • While call centre volume more than doubled, contact centre agent productivity increased 100%. Each month, millions of sales orders flow throu