Customer service is CEOs' top priority for generative AI. AI-powered agents offer personalized, fast responses, making them essential for modern businesses. Empowering human agents with AI tools enhances customer engagement, driving revenue. Executives foresee direct AI-customer interactions, emphasizing the need for sophisticated technology. Pilot AI in customer service for enterprise-wide success, leveraging automation alongside human agents. Customer service showcases AI's value, motivating broader organizational change. CEOs must understand AI's impact on customer service and take proactive steps for successful implementation.

Join for free to read