This text highlights the need for secure, frictionless customer identity management in digital government services. Despite known security risks, most agencies still rely on usernames and passwords, with 85 percent using them as the primary method. While 59 percent have adopted multi-step authentication, only 17 percent use biometric or passwordless solutions, and just 10 percent use social login. Local governments show even less confidence across key areas of digital service delivery. Auth0 aims to help agencies strengthen security and improve citizen experiences so they can focus on innovation rather than identity challenges.

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