White Paper

A road to Customer Identity and Access Management (CIAM) solutions

A road to Customer Identity and Access Management (CIAM) solutions

Pages 6 Pages

This whitepaper details how CIAM enables secure, frictionless digital interactions. HCLTech defines key tenets—privacy, omnichannel experience, compliance, and fraud prevention—and outlines a roadmap from planning to iterative expansion. CIAM enhances personalization and trust by unifying customer data across touchpoints while ensuring compliance with global security standards. It positions CIAM as foundational to digital transformation and customer loyalty.

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