This infographic presents key statistics illustrating how patient expectations are evolving in the U.S. healthcare system. It highlights rising demand for speed, personalization, and self-service, alongside frustration with long hold times and difficult scheduling. Data points show the financial impact of no-shows, unused data, and inefficient engagement. The infographic emphasizes the role of AI, automation, and Epic integration in enabling faster resolutions and better-informed agents. It positions connected data, intelligent self-service, and empowered staff as critical elements for delivering modern, patient-centered healthcare experiences.

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