This infographic by Coresight Research and Workday presents survey findings from 402 global retailers, focusing on North America. It reveals cost and margin pressures, underutilization of AI/ML, and digitalization gaps. Top challenges include managing IT/customer acquisition costs and accessing real-time insights. The infographic advocates AI, analytics, and workforce tools for retail efficiency. Priority improvement areas include loyalty programs, enhanced data use, and operations management optimization.

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