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Meeting Customer & Employee Digital Experience Expectations within FSI

Meeting Customer & Employee Digital Experience Expectations within FSI

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Riverbed helps financial services institutions (FSIs) enhance employee and customer digital experiences across online banking, call centers, and branches. It enables faster issue resolution with AI-driven self-healing and service assurance, reducing service desk impact and mean time to repair. Riverbed tools help optimize performance of business-critical apps, identify digital experience hotspots, and manage transformation risks. With Alluvio Aternity, firms can track digital experience scores, benchmark performance, and demonstrate measurable improvements. Case studies highlight an 80% reduction in troubleshooting time and a 20% productivity gain over three years. Riverbed also helps reduce service-impacting errors by 50% and cut software costs through license management.

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