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Meeting Customer & Employee Digital Experience Expectations within FSI
Riverbed helps financial services institutions (FSIs) enhance employee and customer digital experiences across online banking, call centers, and branches. It enables faster issue resolution with AI-driven self-healing and service assurance, reducing service desk impact and mean time to repair. Riverbed tools help optimize performance of business-critical apps, identify digital experience hotspots, and manage transformation risks. With Alluvio Aternity, firms can track digital experience scores, benchmark performance, and demonstrate measurable improvements. Case studies highlight an 80% reduction in troubleshooting time and a 20% productivity gain over three years. Riverbed also helps reduce service-impacting errors by 50% and cut software costs through license management.