CASE STUDY EDF in the UK is the biggest generator of zero carbon electricity, generating a fifth of the UK’s power. The company wanted to improve its visibility into the actual end-user experience of its contact center employees, speed up response times, and ultimately enhance the overall customer experience. With Alluvio Aternity from Riverbed, EDF has gained visibility into the end-user experience of its business-critical applications on any device to inform remediation, drive down costs and improve employee productivity and the customer experience. EDF provides electricity to homes and businesses throughout the UK, through power generation assets comprising wind, solar, and nuclear energy. The energy company has an operational portfolio of 36 wind farms, including two offs

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