Medallia’s travel infographic emphasizes delivering a seamless, personalized experience across the entire traveler journey—from research to post-travel. It highlights key moments: identifying and fixing friction in digital booking, engaging travelers with timely communication, personalizing promotions, providing superior in-flight service for loyalty members, and boosting online reviews. Supporting stats show that 83% of travelers value CX as a top decision factor, 36% would pay more for personalized service, and poor CX costs airlines up to $1.4B annually. Medallia enables a 449% ROI by optimizing digital experiences that drive conversion and loyalty.

Join for free to read