Medallia’s restaurant infographic outlines how to deliver exceptional guest experiences across five stages of the customer journey: crave, decide, order, receive, and review. It recommends collecting local consumer behavior data, assessing promotions and updates, improving digital ordering, and empowering franchisees with real-time coaching. Personalization and targeted promotions boost engagement, while resolving issues promptly strengthens online reputation and loyalty. Key stats include 60% of restaurant conversions tied to digital experience quality, 449% ROI from digital improvements, and 45% of diners influenced by social media interactions.

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