Jellyfish’s Retail and eCommerce engineering benchmarks show that companies using an Engineering Management Platform (EMP) achieve a 10% increase in resource allocation to growth and innovation and an 8% reduction in unplanned work. Compared to other industries, these companies spend 7.3% more on growth, 40.6% more on infrastructure and KTLO, but 28.6% less on customer support and 16.2% less on unplanned tasks. Operationally, retail and eCommerce firms resolve more issues with shorter cycle times but are less collaborative. EMPs help boost collaboration, increasing PR reviews and improving overall team productivity and quality.

Join for free to read