This ebook explores how conversational AI transforms customer self-service from rigid IVR menus into natural, intuitive interactions. It explains how intent recognition, entity extraction, and dialogue management improve automation accuracy. The content highlights business benefits such as higher containment rates, reduced operational costs, and improved customer satisfaction. It also emphasizes continuous learning and responsible AI deployment. The ebook positions conversational self-service as a strategic capability for organizations seeking efficiency, scalability, and customer-centric innovation.

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