This guide helps organizations select a flexible, adaptable workforce management system by outlining five key steps: define goals and use cases; identify challenges; evaluate vendor strategy, operations, and technology; ask vendors about automation, cost, experience, productivity, and insights; and build a business case. It highlights features like unified data, automation, real-time analytics, mobile self-service, AI scheduling, security (MFA, encryption), seamless updates, and strong support. The guide includes a capabilities checklist and deployment tips for smooth implementation and lasting benefits.

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