RingCentral’s guide explores how AI can help small and mid-sized businesses boost productivity, improve customer engagement, and streamline operations. It highlights AI tools like real-time note-taking, CRM updates, and sentiment analysis that save time and enhance decision-making. AI supports—not replaces—people by automating repetitive tasks and delivering insights that improve workflows, team performance, and sales. The paper recommends starting with communications AI, outlines implementation strategies, and emphasizes partnering with trusted providers. As AI evolves, SMBs that adopt early will gain a competitive edge.

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